Help Center

We pride ourselves on one of the fastest turnaround times in the industry. Most orders are completed and available for pickup or shipping within 5-7 business days after receipt of a deposit or a purchase order AND artwork approval. If the turnaround time will be longer than 5-7 business days we will let you know immediately and discuss our options. We CAN do rush orders for a small additional fee. Please call us directly if you have rush order needs.

Yes, we will print samples, however there is a fee to do so. Because we are primarily set up to do large production runs, a typical sample will cost between $75-$150 depending on the specific artwork that is being printed.  We will, however, create a digital 'mockup' of your order for free, where you can see a graphic approximation of what the finished product will look like.

Yes, our minimum order requirement is 24 units. Please call us if you have a smaller order and we will see what we can do for you.

For each order we require the customer to give formal 'artwork approval'.  This means that after we send you a digital 'mockup' of your order, you must inspect it for accuracy of text, color, arrangement, and design.  Once you give us this approval, this creates an agreement between us that we will deliver a finished product to you that matches the digital mockup, as reasonably as it can.  Please understand that when it comes to colors, there are differences in monitors and printers, and what you see on your computer monitor may be slightly different than what we see on ours, so there must be some level of tolerance on getting the colors accurate.

No we do not charge set-up fees for most orders (see below for the few exceptions).  We pride ourselves on being one of the very few companies that do not charge screen fees and film fees on our standard orders.  These parts of production are all FREE to you!!   The only time we would charge screen fees and film fees is if you were ordering a very small quantity of garments, such as 5 or 6.  In most cases of a small order size, we would not take the job because our shop is set-up for larger production runs.  But there are rare special circumstances where it would make sense for us.  But not to worry!  If your order is larger than 24 pieces, we won't charge setup or film fees.

No all of our orders are shipped for FREE within the continental United States.

No, custom artwork is free to our customers as long as you are placing your t-shirt order with us. You will receive FREE initial designs as well as 3 FREE revisions. If you need more help beyond what is listed above we will negotiate with you for the additional time.

It is difficult to define a typical order because there are so many variables such as #1 how many colors are in the print #2 how many placements are there (center chest, left chest, sleeve, neck, etc.) #3 the type of garment (Gildan 2000, American Apparel, Tultex, etc.)   But to give you an idea we regularly run a deal where you can get a '1 color 1 placement' design on 100 white Gildan shirts for $399.  There is also a '1 color 1 placement' design on 100 black Gildan 2000 shirts for $499.  There are no set-up fees, or any additional fees, except sales tax.  For more detailed pricing, go to our online design and ordering system, and you will be able to choose your shirt, and choose or create your artwork, and a price will be generated for you there. Please don't hesitate to call us for pricing, or e-mail us for a quote about your project.  We will be able to return your e-mails usually very promptly within an hour, but certainly no more than 24 hours.

There are basically two types of images you can send - vector or bitmap.  In most circumstances vector format is preferable, because it can be easily resized without losing clarity.  Vector images are generated with Adobe Illustrator or CorelDraw, (and there are a handful of other vector drawing programs as well).  These file formats would be .ai (Adobe Illustrator) .cdw (CorelDraw) or .eps (encapsulated post script which is not the name of a program, but of a vectopr file type that is generally compatible with vector drawing programs.  For most orders we use Adobe Illustrator and that is the file format we prefer to work with. You may also save your file to the .pdf format (this is handy if you are using a word processor like Microsoft Word).   If you are using CorelDraw, then we ask that you please save your file in Adobe Illustrator format (.ai) before sending it to us.  For bitmap images, Adobe Photoshop is the main program which outputs images in a variety of bitmap formats such as .jpg, .png, etc.  If you only have a bitmap image, save it in the highest resolution possible before sending it to us.

     Yes, for sales and sales related information, we welcome any of our customers to meet with us in person at our Upland, California location. We have a showroom that has a lot of past work as well as many different blank garments to look at that may help you in your garment selection process. We are by APPOINTMENT ONLY so please call in advance to arrange a day and time to come in and visit.

     If you would like to visit our facility to watch your order being produced, we generally cannot accommodate such requests.  Our facility is not set-up to receive visitors in the production area, and our production team needs the space to themselves to be able to fully concentrate on their work.  Screenprinting can be a very tedious and complicated task, and we want to respect our workers as they are working hard to make your garments look the best they can look.

Yes, we are available for you to pickup your order at our location, however, pickups are by appointment only. 

Call us, or e-mail us immediately - as soon as you receive your goods, you should inspect them right away.  We pride ourselves on immaculate customer service and fairness.  The digital proof along with e-mail and phone communication helps to identify the nature of the agreement that exists between us in terms of what we will produce and when it will be ready for you.  It is your responsibility to communicate accurately and precisely with us what you want us to produce for you, and how much of it, and by when you need it.  If we produce what you asked us to produce, but after seeing it you don't like it, we cannot and will not be held responsible for that.  If we deliver what we agreed to deliver, we cannot be held responsible for any dissatisfaction on your part.  However, if it turns out that the mistake was ours, such as we printed on a garment other than what was agreed upon, or we didn't print as many garments as was agreed upon, or the prints are substantially dissimilar to the digital proof, then we will work out a solution that will be fair to all parties involved.  Be assured we make every effort to avoid mistakes, and they are fairly rare, but as we are all human, mistakes will happen from time to time.  Also be assured that if a mistake does occur, we will be out in front of it, and will not delay in addressing and solving the issue.

Very familiar!  We have excellent working relationships with many area high schools and jr high schools.  We have been working with schools for around 10 years and so we understand the various processes, requirements, and concerns that schools have when ordering shirts. Check out our blog post on how we are making it easier to order from high schools.